1. How can I place an order on StrawberryLenceria?

To place an order firstly you need to register on the website, using e-mail ID or phone number.

After a successful registration follow these steps-

· Select the product
· Select the size
· Choose the colour
· Click on 'Add to Cart'
· Click on 'confirm order'
· Enter the shipping details
· Select the mode of payment
· Keep an online track on your order

If any further confusion exists contact us on _______________ and let our customer service executive assist you.

2. I am not sure about how to select the perfect size for me online?

If you are not sure about which size you should select, kindly use our measurement guide __________________________________

3. How can I track my order once it has been placed?

Step 1: You will receive an order confirmation e-mail and SMS on the registered e-mail ID and phone number.
Step 2: Once the order is shipped, you will receive another e-mail and SMS with the tracking details.
You may also log in your account to view the shipping details.

4. What is the return policy of the products?

Lingerie, innerwear, and apparel labeled as non-returnable on their product detail pages can't be returned.
Other products should be in the original condition with the MRP and brand tag attached to the clothing and the return request should be placed within 30 days from receiving the product. A replacement or refund will not be processed if the pickup canceled owing to missing MRP tag.

5. In how many days do I get my refund?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.
You will receive email intimation from us about the processing of the refund. You will need to then contact your bank or credit card issuer for refund status.

6. Can I cancel my order?

An order can be cancelled via your account page until the order is shipped out. Go to order history page and cancel the order.
In case the order is already shipped out, please call us on _________ or write to us via contact us page. We will initiate the cancellation process.

7. How can I change my shipping address / Contact details after placing the order?

You may change the shipping address/ contact details in case the order is not shipped from our end, by contacting us at _____________. But once the order has been shipped, we will not be able to make any changes.

8. What are all payment options available?

Currently, the following payment options are available-

· Credit card
· Debit card
· Net Banking
· Cash on Delivery
· American express

9. Does strawberry lenceria deliver in my area?

We deliver to 20000 pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to the payment page.

10. Can I choose my own delivery date?

After placing the order , kindly contact us at _____________________ and we will try to deliver the order on your preferred date. We do not deliver on Sundays and public holidays.

11. The amount has been deducted from my account but the order has not been placed. What should I do?

This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.

12. How much are the shipping charges?

There is a minimal fee of Rs ____ on orders below Rs _______. Delivery is free for all orders above Rs ________.

13. Are the shipping charges refundable?

No. These are one time charges and are non-refundable.

14. What if I am not home to receive my order?

The courier company will make ­­­­____ attempts to deliver your product. The courier company itself may leave intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

1. How can I place an order on StrawberryLenceria?

To place an order firstly you need to register on the website, using e-mail ID or phone number.

After a successful registration follow these steps-

· Select the product
· Select the size
· Choose the colour
· Click on 'Add to Cart'
· Click on 'confirm order'
· Enter the shipping details
· Select the mode of payment
· Keep an online track on your order

If any further confusion exists contact us on _______________ and let our customer service executive assist you.

2. I am not sure about how to select the perfect size for me online?

If you are not sure about which size you should select, kindly use our measurement guide __________________________________

3. How can I track my order once it has been placed?

Step 1: You will receive an order confirmation e-mail and SMS on the registered e-mail ID and phone number.
Step 2: Once the order is shipped, you will receive another e-mail and SMS with the tracking details.
You may also log in your account to view the shipping details.

4. What is the return policy of the products?

Lingerie, innerwear, and apparel labeled as non-returnable on their product detail pages can't be returned.
Other products should be in the original condition with the MRP and brand tag attached to the clothing and the return request should be placed within 30 days from receiving the product. A replacement or refund will not be processed if the pickup canceled owing to missing MRP tag.

5. In how many days do I get my refund?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.
You will receive email intimation from us about the processing of the refund. You will need to then contact your bank or credit card issuer for refund status.

6. Can I cancel my order?

An order can be cancelled via your account page until the order is shipped out. Go to order history page and cancel the order.
In case the order is already shipped out, please call us on _________ or write to us via contact us page. We will initiate the cancellation process.

7. How can I change my shipping address / Contact details after placing the order?

You may change the shipping address/ contact details in case the order is not shipped from our end, by contacting us at _____________. But once the order has been shipped, we will not be able to make any changes.

8. What are all payment options available?

Currently, the following payment options are available-

· Credit card
· Debit card
· Net Banking
· Cash on Delivery
· American express

9. Does strawberry lenceria deliver in my area?

We deliver to 20000 pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to the payment page.

10. Can I choose my own delivery date?

After placing the order , kindly contact us at _____________________ and we will try to deliver the order on your preferred date. We do not deliver on Sundays and public holidays.

11. The amount has been deducted from my account but the order has not been placed. What should I do?

This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.

12. How much are the shipping charges?

There is a minimal fee of Rs ____ on orders below Rs _______. Delivery is free for all orders above Rs ________.

13. Are the shipping charges refundable?

No. These are one time charges and are non-refundable.

14. What if I am not home to receive my order?

The courier company will make ­­­­____ attempts to deliver your product. The courier company itself may leave intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.